BRIGHT KNIGHTTECHNOLOGIESBook Assessment
Services • Three Tiers of Defense

Managed IT with security baked in,
not bolted on.

Every Bright Knight tier includes the full managed IT experience — proactive monitoring, helpdesk, patching, and documentation. The difference between tiers is how deep we go on security and how broad we go on automation.

Tier 1KnightTier 2GuardianTier 3Sentinel
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Tier 1

Knight

Reactive managed IT, done with senior-engineer discipline.

Ideal for small teams that need reliable IT support, patched systems, and a helpdesk phone number they can count on. The Knight tier is the floor for how Bright Knight operates — and the floor is higher than most MSPs' ceiling.

  • Microsoft 365 Business Basic licensing
  • NinjaOne RMM with patch management
  • Helpdesk during business hours (Mon–Fri 8a–6p MT)
  • Anti-malware endpoint protection
  • Foundational backup for Microsoft 365 data
  • Documented knowledge base access
  • Quarterly account review
Most Popular
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Tier 2

Guardian

Proactive security that hardens your environment.

Guardian is where security goes from reactive to proactive. Conditional Access, MFA enforcement, managed devices via Intune, DNS filtering, and business-grade backup with disaster recovery testing. This is the tier we recommend for the majority of Utah SMBs.

  • Everything in Knight, plus:
  • Microsoft 365 Business Premium licensing
  • Conditional Access + MFA enforcement
  • Intune device management & compliance
  • DNSFilter DNS-layer threat blocking
  • Acronis Cyber Protect backup & DR
  • Semi-annual tabletop exercise
  • Security awareness training
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Tier 3

Sentinel

24/7 monitored defense with active threat response.

Sentinel brings a 24/7 Security Operations Center into your environment. Real human analysts watching telemetry, responding to threats, and containing incidents — at any hour, any day. Identity threat detection, advanced logging, and priority incident response round out the tier.

  • Everything in Guardian, plus:
  • Huntress MDR with 24/7 Security Operations Center
  • Identity threat detection & response
  • Advanced log retention & telemetry review
  • Priority incident response SLAs
  • Quarterly security posture review
  • Assisted framework alignment (NIST CSF, CIS Controls)
  • Dedicated senior account engineer
The Stack Behind Every Tier

Best-in-class tools. Deeply integrated. Documented.

The same stack that powers our validation environment powers your engagement. Every tool we run has been battle-tested in production before it touches a client network.

RMM

NinjaOne

Remote monitoring, automation, and patch management. The engine behind proactive maintenance across every tier.

EDR / MDR

Huntress

Managed detection & response with a 24/7 Security Operations Center. The difference-maker for Sentinel-tier defense.

Productivity

Microsoft 365

Business Basic through Business Premium as a direct Microsoft CSP partner. Identity, email, collaboration, devices.

Backup & DR

Acronis Cyber Protect

Immutable backups, disaster recovery orchestration, and ransomware rollback. Tested on a schedule, not hoped on a prayer.

DNS Security

DNSFilter

DNS-layer threat blocking that stops malware, phishing, and policy violations before they reach endpoints.

Documentation

Hudu

Secure documentation and password management. Your environment, documented so well another senior engineer could step in tomorrow.

PSA

HaloPSA

Ticketing, billing, and service delivery automation. Every interaction tracked, every SLA measured, every invoice clean.

Distribution

Pax8

Multi-vendor software procurement. Streamlined licensing, transparent pricing passthroughs, no distributor markup surprises.

Environment-Based Add-Ons

Because every environment is different.

Add-ons aren't upsells — they're environment-based customization. Some businesses need advanced identity protection. Some need enterprise EDR. Some have network infrastructure that requires monitoring. We recommend what your environment actually needs.

Huntress ITDR

Identity threat detection & response for Microsoft 365 environments. Catches attacker activity inside a compromised identity before damage is done.

SentinelOne EDR

Enterprise-grade endpoint detection for premium clients with elevated risk profiles or compliance-driven requirements.

Microsoft Defender for Endpoint

Alternative enterprise EDR tightly integrated with the Microsoft 365 tenant, ideal for Microsoft-heavy environments.

Auvik Network Monitoring

Real-time network topology, device monitoring, and alerting for environments with complex on-prem infrastructure.

Microsoft Sentinel SIEM

Cloud-native SIEM for compliance-driven clients who need long-term log retention, incident correlation, and formal audit posture.

Structured Cabling & Connectivity

Partner-delivered structured cabling, VoIP, and business internet through vetted Utah-based subcontracting partners.

Task-based or one-time work (migrations, hardware deployments, consulting) bills hourly. Ongoing responsibility for infrastructure components bills as a clear monthly recurring line. You always know which bucket an invoice falls into.
The Onboarding Journey

From handshake to fully managed in 30 days.

Our onboarding follows a deliberate sequence — every step documented in your knowledge base before we move to the next.

01

Discovery & Assessment

Free 30-minute conversation, followed by a full security assessment. You receive a prioritized findings document — yours to keep, no obligation.

02

Scope & Agreement

Tier selection, environment-based add-ons, and a transparent SOW. Every line item explained. Master Service Agreement and SLA reviewed together.

03

Stack Deployment

NinjaOne RMM → HaloPSA ticketing → Huntress EDR/MDR → Hudu documentation → Acronis backup → Microsoft 365 alignment. Sequential, never rushed.

04

Documentation & Handoff

Every system, password, network diagram, and runbook captured in your dedicated Hudu workspace. You own the knowledge of your environment.

05

Steady-State Operations

Helpdesk live. Proactive monitoring active. Quarterly business reviews scheduled. Tabletop exercises planned. You become a Bright Knight client for the long haul.

Pick Your Tier • Start Today

Not sure which tier fits your business?

Book a free 30-minute security assessment. We'll evaluate your current environment, recommend a tier, and put together a transparent quote you can keep.

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